Managed Services
Why Managed Services?
Put in simple terms – one of the biggest benefits of Managed Services is discovering and fixing problems before they can negatively affect your business.
A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous difference in operations… and you will reap the benefits of preventing fires, rather than fighting them.
Reduced costs: Businesses are also able to control and reduce their overall operating costs with the flat-fee billing model. Cost-effective access to enterprise-level support is a reality
24-hour monitoring: Because the Managed Services provider also manages all of your vendor relationships, issues with internet slowness/outages, printers, phones, cell phones, websites are dealt with directly with the vendor by the Managed Service provider. As a result of this “always-eyes-on” network monitoring 24 hours per day, businesses experience an additional level of comfort and security.
If you fall behind in keeping up with things such as backups, patches and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your Email server, customer relationship management system, financial application or network goes down, you will likely face substantial productivity and revenue losses as a result.
1st Tier NOC Offerings
Benefits of Managed Services
First Tier NOC
EWS offers 3 levels of NOC Services. We are comfortable supporting AWS or other Cloud Service Providers. EWS must have a service level agreement in place for all defined custom applications expected to support.
Bronze
24×7 Monitoring Using Simple Alerts
Incident Response within 10 Minutes
Escalation within 15 Minutes
Silver
24×7 Monitoring Using Simple Alerts
Customer Provided Alerts
Advanced Application Support
Incident Response within 10 Minutes
Escalation within 15 Minutes
Gold
24×7 Monitoring Using Simple Alerts
Customer Provided Alerts
Advanced Application Support
Custom Application Support
Incident Response within 10 Minutes
Escalation within 15 Minutes