East West Systems Inc

managed-services

Managed Services

Why Managed Services?

Just like larger companies, small businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources needed to support this increasingly complex IT environment may not. In many small businesses, IT resources are limited and can be quickly overwhelmed.

Put in simple terms – one of the biggest benefits of Managed Services is discovering and fixing problems before they can negatively affect your business.

A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous difference in operations… and you will reap the benefits of preventing fires, rather than fighting them.

Reduced costs: Businesses are also able to control and reduce their overall operating costs with the flat-fee billing model. Cost-effective access to enterprise-level support is a reality

24-hour monitoring: Because the Managed Services provider also manages all of your vendor relationships, issues with internet slowness/outages, printers, phones, cell phones, websites are dealt with directly with the vendor by the Managed Service provider. As a result of this “always-eyes-on” network monitoring 24 hours per day, businesses experience an additional level of comfort and security.

If you fall behind in keeping up with things such as backups, patches and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your Email server, customer relationship management system, financial application or network goes down, you will likely face substantial productivity and revenue losses as a result.

1st Tier NOC Offerings

Benefits of Managed Services

Increased Operational Efficiency

Reduced Operating Costs

Cost-Effective Access to Enterprise Level Support

Minimized Downtime

24/7/365 Network Monitoring

First Tier NOC

EWS offers 3 levels of NOC Services. We are comfortable supporting AWS or other Cloud Service Providers. EWS must have a service level agreement in place for all defined custom applications expected to support.


Bronze

24×7 Monitoring Using Simple Alerts

Incident Response within 10 Minutes

Escalation within 15 Minutes


Silver

24×7 Monitoring Using Simple Alerts

Customer Provided Alerts

Advanced Application Support

Incident Response within 10 Minutes

Escalation within 15 Minutes


Gold

24×7 Monitoring Using Simple Alerts

Customer Provided Alerts

Advanced Application Support

Custom Application Support

Incident Response within 10 Minutes

Escalation within 15 Minutes