To address this challenge, EWS enabled the successful launch and resale of a third-party supplier solution tailored for the IoT-driven fleet management market.
Customer Onboarding, Training, and CARE Support
To address this challenge, EWS enabled the successful launch and resale of a third-party supplier solution tailored for the IoT-driven fleet management market.
Seamless onboarding, training, and CARE support to ensure smooth customer activation and ongoing success.
Dedicated implementation team supporting onboarding and provisioning for new government and private sector clients, from mid-size to large organizations.
The team includes Project Managers to coordinate resources and Implementation Managers (IMs) to onboard, train, support, and provision new fleet customers.
The IMs are responsible for creating web-based dashboards for Fleet customers, creating initial user accounts, and providing training for accessing and customizing dashboards
IMs also handle the setup of back-end systems for billing, activations, issue tracking, and resolution
Unified digital platform enabling real-time insights, automation, and seamless customer interaction.
The platform enabled seamless integration of complex system interfaces and centralized vast amounts of business data. It supports high-volume transactional processing and empowers users across multiple organizations with real-time access to actionable insights, significantly improving operational reporting and decision-making.